Privacy Policy
Effective Date: November 1, 2026
Last Updated: November 1, 2026
1. Introduction
Welcome to Elevio Cleaning (“Elevio Cleaning,” “we,” “us,” or “our”), a cleaning services business operated by Olyne Group LLC in Oregon, United States.
We respect your privacy and are committed to handling personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://eleviocleaning.com, request a quote, contact us, use our cleaning services, interact with our advertisements, or otherwise communicate with our business.
By using our website or submitting information, you acknowledge that you have been provided access to this Privacy Policy. Where required by law, we will obtain your consent separately.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Contact information: Name, email address, phone number, mailing address, business name, and business contact details.
Service and property information: Property address, type of property, approximate square footage, requested cleaning services, cleaning frequency, scheduling preferences, access instructions, and other information relevant to preparing estimates or performing services.
Communications: Messages, inquiries, quote requests, customer feedback, service-related correspondence, and records of communications with our team.
Transaction information: Quotes, invoices, payment status, transaction records, and billing details. When electronic payments are processed by third-party providers, payment information may be collected and processed directly by those providers.
Website and technical information: IP address, browser type, device information, referring website, approximate location derived from technical information, pages visited, interaction data, cookies, and similar technologies.
Advertising information: Information about interactions with our advertisements, advertising referrals, campaign performance, and conversions, subject to applicable settings and law.
Employment information: If you apply for employment, we may collect application details, work experience, qualifications, contact information, and other information reasonably necessary for recruitment.
We request that you do not submit sensitive personal information unless it is necessary and specifically requested through an appropriate process.
3. How We Collect Information
We may collect information:
Directly from you when you complete forms, request estimates, communicate with us, or purchase services.
Through our website and applicable cookies, analytics, and advertising technologies.
Through Google Ads lead forms and other advertising or lead-generation platforms.
From service providers involved in communications, scheduling, payment processing, and business operations.
From publicly available sources or business referrals when relevant to legitimate business activities and permitted by law.
4. How We Use Personal Information
We may use personal information to:
Respond to inquiries and provide cleaning estimates.
Schedule, deliver, and manage cleaning services.
Communicate about appointments, service updates, invoices, and customer support.
Process payments and maintain financial records.
Improve our website, customer experience, and business operations.
Measure advertising performance and understand how customers discover our services.
Conduct marketing activities where permitted by law.
Prevent fraud, investigate security concerns, and protect our business and customers.
Recruit and evaluate employment applicants.
Meet legal, tax, insurance, accounting, and regulatory obligations.
Establish, exercise, or defend legal claims.
We will not use personal information for materially incompatible purposes without providing any notice or obtaining any consent required by applicable law.
5. Google Ads, Lead Forms, and Advertising
Elevio Cleaning may advertise through Google Ads, Google Local Services Ads, and other digital advertising services.
When you submit a Google Ads lead form, information such as your name, phone number, email address, business details, and responses to qualifying questions may be provided to us to respond to your request.
We may use Google advertising measurement technologies, including conversion tracking and enhanced conversions, to evaluate campaign performance and improve advertising effectiveness.
Depending on our implemented settings, these technologies may process identifiers, browsing information, advertising interactions, or customer-provided information. Certain information may be transmitted using hashing or other security measures.
Google and other advertising providers may process information according to their own privacy policies and applicable agreements.
Where required, we will provide appropriate notices, obtain consent, and honor applicable privacy choices before using nonessential advertising technologies.
Submitting an inquiry does not automatically constitute consent to receive unrelated promotional text messages or automated marketing calls.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
Essential website operation and security.
Remembering website preferences.
Measuring website traffic and performance.
Understanding visitor interactions.
Advertising attribution and campaign measurement.
Personalized advertising, if enabled.
Some technologies are operated by third-party providers, including website hosting, analytics, and advertising companies.
Where required by applicable law, we will obtain consent before activating nonessential cookies or tracking technologies.
You may manage certain cookies through your browser settings and any cookie-preference controls made available on our website.
Disabling some cookies may affect website functionality.
7. Sharing and Disclosure of Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
Service providers: Website hosting providers, customer management systems, scheduling platforms, communications services, IT support, cloud storage providers, and other vendors assisting our operations.
Payment and financial providers: Payment processors, invoicing platforms, accountants, and other financial service providers involved in authorized transactions.
Advertising and analytics providers: Platforms used for campaign measurement, website analytics, lead generation, and advertising services.
Professional advisers: Attorneys, accountants, insurers, and other advisers when reasonably necessary.
Government and legal authorities: When required by applicable law, lawful process, or legitimate legal obligations.
Business transaction participants: In connection with an actual or proposed merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable confidentiality and legal protections.
We do not sell customer contact lists to data brokers as part of our ordinary business practices.
Certain disclosures involving advertising technologies may qualify as a sale, sharing, or targeted advertising under applicable privacy laws even when no money is exchanged. Where applicable, we will provide required disclosures and opt-out mechanisms.
We require service providers to handle information in accordance with applicable contractual and legal obligations.
8. Marketing Communications
We may send service-related messages about requested quotes, appointments, invoices, and customer inquiries.
Where legally permitted, we may also send promotional communications about our cleaning services.
You may unsubscribe from marketing emails using the unsubscribe instructions provided in those messages or by contacting us.
Where promotional text messaging is offered, we will obtain any consent required by applicable law and provide applicable opt-out instructions.
We will honor valid marketing opt-out requests. Opting out of marketing does not prevent necessary communications regarding existing services or transactions.
9. Information Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain.
These may include access controls, account authentication, restricted information access, secure service providers, and procedures designed to reduce unauthorized access, disclosure, alteration, or loss.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.
If a security incident occurs, we will investigate and provide any notifications required by applicable law.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to inquiries, maintaining business records, meeting legal obligations, resolving disputes, and protecting legitimate business interests.
Retention periods may vary depending on the category of information, the nature of our relationship with you, and applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to lawful retention obligations.
11. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Obtain a portable copy of certain information.
Request information about certain disclosures to third parties.
Opt out of certain targeted advertising, data sales, or qualifying profiling.
Withdraw consent where processing depends on consent.
Appeal certain decisions regarding privacy requests, where required by law.
These rights are subject to applicable legal requirements, exemptions, and verification procedures.
To submit a privacy request, contact us using the contact information below and describe your request.
We may need to verify your identity before fulfilling certain requests. We will respond within the time required by applicable law.
Where required, we will provide an appeal process and honor legally recognized opt-out preference signals.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
12. Oregon Privacy Rights
Elevio Cleaning operates in Oregon and recognizes applicable privacy protections under Oregon law.
The Oregon Consumer Privacy Act provides qualifying consumers with rights concerning access, correction, deletion, portability, certain disclosures, and opt-outs, subject to statutory applicability requirements and exceptions.
Where the Act applies to our business and the processing activity, we will comply with its applicable requirements, including responding to verified requests, maintaining required notices, and providing applicable opt-out and appeal procedures.
Privacy requests and appeals may be submitted through the contact information provided below.
13. Other State Privacy Laws
As our business expands, additional state privacy laws may become applicable based on our operations, customers, data-processing activities, or statutory thresholds.
Where applicable, we will provide any additional disclosures, notices, choices, or rights required under those laws.
We will update our privacy practices and notices as necessary when legal requirements or business operations change.
14. Children's Privacy
Our website and cleaning services are intended for adults and business customers, not children.
We do not knowingly solicit personal information directly from children under 13.
If we learn that we have collected personal information from a child in circumstances prohibited by applicable law, we will take appropriate steps to delete the information or otherwise comply with legal requirements.
Parents or guardians may contact us with concerns about children's personal information.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, and other online resources.
These third parties operate under their own privacy policies and practices.
We are not responsible for third-party privacy practices outside our control, except to the extent responsibility is imposed by applicable law.
We encourage visitors to review the privacy policies of third-party services before providing personal information.
16. International Processing
Some service providers may process or store information outside Oregon or the United States.
Where applicable, we will use appropriate contractual, organizational, or legal safeguards for such processing.
17. Business Transfers
If Elevio Cleaning or its operating company undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
Any successor organization will be responsible for handling transferred information in accordance with applicable legal obligations.
18. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, technology, business operations, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this page.
If changes require additional notice or consent under applicable law, we will provide that notice or request consent as required.
19. Contact Information
For questions about this Privacy Policy, requests concerning personal information, or privacy-related concerns, contact:
Elevio Cleaning
Operated by Olyne Group LLC
Oregon, United States
Website: https://eleviocleaning.com
Email: hello@eleviocleaning.com
End of Privacy Policy